SSRocket Beginner Academy
What if nothing changes in the client after renewal?
After renewal, the website account and client app do not refresh at the same time; confirm the order first, then refresh the subscription in the client.
- In My Account, confirm that the order succeeded and that the plan expiry changed.
- Copy the current subscription link, not a link from an old email, screenshot, or chat.
- Refresh the subscription inside the client and wait for nodes and expiry display to update.
- If the old expiry still appears, remove the old profile and import the subscription again.
- If you use multiple devices, refresh the subscription separately on each device.
If My Account shows that payment failed or the plan is not active, follow the checkout message first. If the order succeeded but the client never updates, contact [email protected].