SSRocket Beginner Academy
What should I do if the node list is empty after importing?
If the node list is empty, refresh the subscription, confirm the plan is active, then remove the old profile and import again.
- Refresh the subscription inside the client; reopening the app is not enough.
- Return to My Account and confirm that the plan is active and that the link belongs to the current account.
- If you just paid or renewed, refresh My Account and copy the subscription link again.
- Remove the old client profile, then import the current subscription again.
- Test on another local network, such as switching from office Wi-Fi to a mobile hotspot.
If the list remains empty, send support your account email, device OS, client name, import method, refresh time, and screenshots. Do not send the full subscription link.