SSRocket Beginner Academy
SSRocket 7-day refund request window and service boundaries
Refund requests are reviewed under the policy shown at purchase, current Terms, and payment-provider rules; AI Hub and group orders follow different rules.
For an individual first purchase of a proxy service, you may email [email protected] from the purchasing account within 7 days of purchase to submit a refund request. Review follows the policy shown at purchase, the current Terms, and payment-provider rules.
Include in the request
- Account email and order number.
- Payment time, payment channel, and necessary screenshots.
- The issue, device, client, node region, and exact error.
AI Hub subscriptions, group or business orders, account sharing or abuse, duplicate purchases, Terms violations, or requests outside the applicable scope are handled under the current Terms and may not follow the standard refund request path. Do not send full card numbers, verification codes, passwords, or full subscription links.
Refund arrival timing
After approval and submission through the payment provider, USDT, Alipay, and WeChat Pay refunds usually return to the original payment method within 24 hours; USDT network fees follow the Terms. Card refunds processed through Stripe typically take 5-10 business days to appear on the statement or account. In rare cases, an issuing-bank failure can reverse the refund, and Stripe may report that failure up to 30 days after the refund is created. Actual arrival depends on the payment provider, network, or card issuer.