Help Center

Choose by where you need to connect:

• Global Proxy Service: overseas websites, apps, and developer services.
• Global Proxy Service Pro: priority routes, or access in both global and mainland China directions.
• China Proxy Service: mainland Chinese websites and apps while you are abroad.

AI Hub is a separate web AI service and does not include a proxy plan.

Learn more: What is an SSRocket proxy service?

Learn more: What is the difference between Global Proxy and China Proxy?

Learn more: How do I choose the right proxy plan?

1. Sign in to My Account and open Subscription Link.
2. Open the setup guide for iPhone, Android, Windows, or macOS.
3. Install the recommended app and import your subscription.
4. Select a server and connect.

If the first connection fails, refresh the subscription and try another server.

Learn more: What are an account, plan, subscription, client, and server?

Learn more: How should I use Rule, Global, and Direct modes?

Yes. Setup guides are available for iPhone/iPad, Android, Windows, and macOS. Open the setup page and choose your device to see the recommended app.

Open Setup, choose your device, and follow the download, import, and connection steps. Copy the subscription link from your own account rather than using a forwarded link.

The subscription link imports your servers into the app. It belongs to your account, so do not post it in chats, forums, or screenshots. If it may have leaked, contact [email protected].

Learn more: What are an account, plan, subscription, client, and server?

Learn more: How do I use SSRocket safely?

1. Check that the internet works before turning the proxy on.
2. Refresh the subscription in the app.
3. Try servers in two different regions.
4. Restart the app and close any other proxy or VPN app.
5. Try another Wi-Fi network or mobile data.

If you still need help, send support your device, OS, app name, exact error, and time. Do not send a password or full subscription link.

Learn more: What is the fastest troubleshooting order?

Learn more: How does traffic move after I connect?

1. Pause downloads, cloud sync, and system updates.
2. Try a server near the website or service you are using.
3. Compare it with a server in another region.
4. Test once on Wi-Fi and once on mobile data.

If every server stays slow, send support your city, ISP, device, test time, and destination.

Learn more: Why is a low-latency server still slow?

Learn more: What is the fastest troubleshooting order?

1. Copy the subscription link again from My Account.
2. Tap Refresh Subscription or Update Profile in the app.
3. If the list is still empty, remove the old profile and import it again.

You can send support an error screenshot, but hide the full subscription link.

1. Switch to another server and reconnect.
2. Make sure the app has VPN or system proxy permission.
3. Disconnect and confirm that the base internet connection works.
4. If only one site fails, try another browser or sign out and back in.

If it still fails, send support the URL and exact error.

Learn more: How does traffic move after I connect?

Learn more: What is the fastest troubleshooting order?

Temporarily change the app from Rule mode to Global mode, then test the affected app again. If it works in Global mode, the rule set may not cover it. Update the client and subscription, retest, and then return to the recommended mode.

Learn more: How should I use Rule, Global, and Direct modes?

1. Choose a server in a region supported by that service.
2. Sign out of the destination account and sign in again.
3. For websites, clear that site cookies and retry.

If the message remains, the service may also check account country, payment country, or its own rules. A proxy cannot guarantee access past third-party account restrictions.

Enter an email address you regularly use, create a password, and follow the verification email. Use the same account later for orders, subscriptions, and support.

1. Select Forgot Password on the sign-in page.
2. Check spam and promotions folders.
3. Wait a few minutes, try again, and confirm the address is correct.

If it still does not arrive, email [email protected] from the registered address.

Sign in to the same SSRocket account on the new device, open the setup guide for that system, and import the subscription again. Remove the profile from a device you no longer use.

Global Proxy, Global Proxy Pro, and China Proxy plans currently allow up to three simultaneous devices. Disconnect unused devices before adding another one, and do not share the account long-term.

1. Make sure you signed in with the email used at checkout.
2. Refresh My Account and check the payment status.
3. Wait a few minutes and refresh again.

If it is still missing, send [email protected] the order number, payment time, and payment confirmation. Hide card numbers, passwords, and verification codes.

We accept debit or credit cards, Alipay, and WeChat Pay. USDT is also available when shown at checkout. Options can differ by region; if a method is not shown, it is not available for that order. Pay only through SSRocket checkout, never a personal account.

Learn more: How do I choose the right proxy plan?

Card subscriptions may renew automatically for the selected billing period. Alipay, WeChat, and USDT orders usually require manual renewal. Check the status or cancel renewal in My Account. After cancellation, the already-paid time remains available.

Sign in to My Account and check for a plan-change option. If none appears, email [email protected] with your current and desired plans before paying again, so you do not create a duplicate order.

Email [email protected] from the address used at checkout. Include the order number, payment time, a short explanation, and any useful screenshot. We will review the order under the refund policy shown at purchase. Do not send full card numbers, passwords, or verification codes.

Do not use SSRocket for illegal activity, fraud, network attacks, spam, abusive scraping, malware, or infringement of others. Serious or repeated abuse may result in restriction or account closure.

Do not publish, resell, or share an account or subscription link with multiple people long-term. It can use up your device allowance and data, and exposes your connection profile. Choose a suitable plan or contact support if you need more devices.

We process information needed for registration, payment, subscription delivery, abuse prevention, and support. The Privacy Policy explains what is collected, why, and for how long. Do not send passwords, full subscription links, or payment codes to support.

Learn more: How do I use SSRocket safely?

Follow local laws, workplace or school network rules, and the terms of the websites and apps you use. A proxy changes the network connection; it does not grant third-party account eligibility or remove responsibility for your account and actions.

A client is the connection app installed on your phone or computer. iPhone/iPad, Android, Windows, and macOS use different apps, so choose your device on the setup page.

A server is one of the routes listed in the app. Start with one near the website or service you need. If it is slow or fails, compare another region. A region label does not guarantee access to a third-party service.

• Rule: best for daily use; only selected traffic uses the proxy.
• Global: sends all traffic through the proxy and helps test a failing app.
• Direct: bypasses the proxy to test the base internet connection.

If unsure, use the Rule mode recommended in the setup guide.

Learn more: How should I use Rule, Global, and Direct modes?

No. Lower latency often means quicker response, but streaming and downloads also depend on bandwidth, packet loss, and congestion. The most useful test is to compare two or three servers with the same website or app.

Data transferred through the proxy counts toward plan usage. HD video, large downloads, cloud sync, and system updates use more; text pages and chat usually use less. Check current usage in My Account.

It is for people outside mainland China who need mainland Chinese websites or apps. Choose Global Proxy Service for overseas destinations, or choose Global Proxy Service Pro if you need both directions.