From first questions to everyday use

Yes. Setup guides are available for iPhone/iPad, Android, Windows, and macOS. Open the setup page and choose your device to see the recommended app.

A client is the connection app installed on your phone or computer. iPhone/iPad, Android, Windows, and macOS use different apps, so choose your device on the setup page.

A server is one of the routes listed in the app. Start with one near the website or service you need. If it is slow or fails, compare another region. A region label does not guarantee access to a third-party service.

• Rule: best for daily use; only selected traffic uses the proxy.
• Global: sends all traffic through the proxy and helps test a failing app.
• Direct: bypasses the proxy to test the base internet connection.

Note: "Rule mode for daily use" applies to the global direction. China Proxy Service (and the China direction of Pro) is the opposite — it needs Global mode; the China route has no effect in Rule mode.

We maintain and optimize nodes around the clock; the client only receives the latest configuration after a subscription update. Per client:

• Shadowrocket: swipe left on the subscription on the home screen and tap Update; or enable "Update on Open" under Settings → Subscription.
• Clash Verge Rev: tap refresh on the subscription card in Profiles; it also auto-updates every 24 hours by default (interval adjustable).
• Other Clash-family clients: open Profiles and update the active subscription.

If the connection feels slow or new nodes are missing, update the subscription first, then try switching nodes.

No. Lower latency often means quicker response, but streaming and downloads also depend on bandwidth, packet loss, and congestion. The most useful test is to compare two or three servers with the same website or app.

Data transferred through the proxy counts toward plan usage. HD video, large downloads, cloud sync, and system updates use more; text pages and chat usually use less. Check current usage in My Account.

An SSRocket proxy service connects your device to websites and apps through SSRocket proxy routes. After buying a plan, you receive a subscription link in My Account. Import it into a compatible client to load available servers and connect. SSRocket provides and maintains the routes, updates servers, and helps when connections fail.

Plan, subscription, and client

• Plan: the service term, data, and device allowance you bought.
• Subscription link: your private link for importing available servers.
• Client: the connection app on your phone or computer, such as Shadowrocket or a Clash-based app.

The client is only a tool. Changing it does not add plan time or data, and buying a client does not buy SSRocket service.

After you connect, the client uses its current mode to decide which requests use the proxy. Those requests go to the selected server and then to the destination. Responses return along the same path.

Common signs

• Base internet failure: no server connects.
• Busy or failing server: another server works.
• Client rule issue: the browser works but one app does not.
• Destination restriction: the connection works but the site rejects the account or region.

Connected only means the proxy is on. Trying another server, local network, and website usually shows which part is failing.

A proxy can change the network exit region, but many sites and apps check more than network location. They may also use account country, payment method, cookies, device location, app-store country, and unusual sign-in history.

Try this

1. Choose a server in a region the service supports.
2. Sign out of the destination account and sign in again.
3. For websites, clear that site cookies.
4. Check service status and account-country requirements.
5. Record the exact error and contact support.

SSRocket provides the proxy connection but cannot change third-party account eligibility, subscription status, or security review.

Choose by where you need to connect:

• Global Proxy Service: overseas websites, apps, and developer services.
• Global Proxy Service Pro: priority routes, or access in both global and mainland China directions.
• China Proxy Service: mainland Chinese websites and apps while you are abroad.

AI Hub is a separate web AI service and does not include a proxy plan.

Enter an email address you regularly use, create a password, and follow the verification email. Use the same account later for orders, subscriptions, and support.

We accept debit or credit cards, Alipay, and WeChat Pay. USDT is also available when shown at checkout. Options can differ by region; if a method is not shown, it is not available for that order. Pay only through SSRocket checkout, never a personal account.

Sign in to My Account and check for a plan-change option. If none appears, email [email protected] with your current and desired plans before paying again, so you do not create a duplicate order.

Global and China Proxy solve different directions; they are not simply fast and slow versions. Choose the destination first, then compare term, data, and price.

1. Only overseas services: choose Global Proxy Service.
2. Important calls, remote work, or higher reliability needs: compare Global Proxy Service Pro.
3. Mainly mainland Chinese services while abroad: choose China Proxy Service.
4. Both global and mainland directions: compare Global Proxy Service Pro.

Before paying, compare term, data, the three-device limit, and price. If unsure, tell support your country and the sites or apps you use most.

1. Sign in to My Account and open Subscription Link.
2. Open the setup guide for iPhone, Android, Windows, or macOS.
3. Install the recommended app and import your subscription.
4. Select a server and connect.

If the first connection fails, refresh the subscription and try another server.

Open Setup, choose your device, and follow the download, import, and connection steps. Copy the subscription link from your own account rather than using a forwarded link.

The subscription link imports your servers into the app. It belongs to your account, so do not post it in chats, forums, or screenshots. If it may have leaked, contact [email protected].

• Account: used for My Account, orders, and support.
• Plan: defines direction, term, data, and devices.
• Subscription link: imports your server list.
• Client: the connection app on your device.
• Server: a selectable route in the client.

Correct order

1. Buy a plan.
2. Copy the subscription link from My Account.
3. Install the client from the device guide.
4. Import, choose a server, and connect.

Keep the subscription link private.

1. Open My Account and sign in with the checkout email.
2. Confirm that the plan is active. If checkout just finished, refresh after a short wait.
3. Copy the subscription link from the active plan or subscription area.
4. Open the guide for your device and import the link into Shadowrocket, Clash Verge, or another compatible client.

The subscription link contains your usable configuration. Do not post it in public chats, screenshots, or unknown support channels. For support, send your account email, device, client name, time, and exact error instead.

SSRocket provides the current subscription profile for your account, not a link that belongs to one specific app. You can import the same subscription into Shadowrocket, Clash Verge, or another compatible client.

What to remember

• Different clients may label the area as Subscription, Profile, Remote Config, or similar.
• After changing clients, import or refresh the subscription again. Installing the app alone is not enough.
• If the node list is empty, refresh the subscription first; if it remains empty, remove the old profile and import again.
• Do not give the subscription to unknown people for long-term use.

1. Install Shadowrocket on your iPhone or iPad.
2. Copy the current subscription link from SSRocket My Account.
3. In Shadowrocket, add a subscription or remote config and paste the link.
4. Refresh the subscription, select a node, and turn on the connection.
5. Use the guide-recommended mode for daily international access; switch modes only when the China-direction guide says to.

If it fails, refresh the subscription, try another node, check the iOS VPN permission, then send support your OS version, client version, node region, and exact error.

1. Install the currently recommended Clash Verge version on Windows or macOS.
2. Copy the subscription link from My Account and import it on the Profiles or Subscriptions page.
3. Refresh the subscription and wait for the node list to load.
4. Enable the system proxy or service mode, then select a node and test.
5. If the browser works but one app does not, check whether that app bypasses the system proxy.

Common desktop causes include old profiles, disabled system proxy, workplace or school network rules, and conflicts with other proxy apps. Change one setting at a time during diagnosis.

1. Select Forgot Password on the sign-in page.
2. Check spam and promotions folders.
3. Wait a few minutes, try again, and confirm the address is correct.

If it still does not arrive, email [email protected] from the registered address.

Sign in to the same SSRocket account on the new device, open the setup guide for that system, and import the subscription again. Remove the profile from a device you no longer use.

Global Proxy, Global Proxy Pro, and China Proxy plans currently allow up to three simultaneous devices. Disconnect unused devices before adding another one, and do not share the account long-term.

1. Make sure you signed in with the email used at checkout.
2. Refresh My Account and check the payment status.
3. Wait a few minutes and refresh again.

If it is still missing, send [email protected] the order number, payment time, and payment confirmation. Hide card numbers, passwords, and verification codes.

Card subscriptions may renew automatically for the selected billing period. Alipay, WeChat, and USDT orders usually require manual renewal. Check the status or cancel renewal in My Account. After cancellation, the already-paid time remains available.

Email [email protected] from the address used at checkout. Include the order number, payment time, a short explanation, and any useful screenshot. We will review the order under the refund policy shown at purchase. Do not send full card numbers, passwords, or verification codes.

• Rule: only selected connections use the proxy; best for daily use.
• Global: most connections use the proxy; useful when one app may be missed by rules.
• Direct: bypasses the proxy to test Wi-Fi or mobile data.

Test a failing app

1. Retry in Rule mode.
2. Temporarily switch to Global with the same server.
3. If Global works, update the client and subscription.
4. Return to the recommended Rule mode after testing.

Note: "Rule mode for daily use" applies to the global direction. China Proxy Service (and the China direction of Pro) is the opposite — it needs Global mode; the China route has no effect in Rule mode.

SSRocket maintains nodes and subscription profiles, but your client does not automatically know every change. Refreshing the subscription makes the client read the current usable configuration for your account.

Without refresh, you may see

• New nodes missing while old nodes remain.
• An empty or incorrectly ordered node list.
• Outdated expiry, route direction, or profile notes.
• A node switch that appears to happen while the old profile is still used.

When speed is slow, nodes are missing, the list is empty, or you just renewed service, refresh the subscription first, then test another node.

Many software, AI tools, and overseas services publish current guidance first on English official sites, help centers, blogs, or developer docs. If you rely on one Chinese search entry only, you may find outdated screenshots, copied posts, or instructions for an older version.

A safer search habit

• Prefer official websites, help centers, official blogs, and developer docs.
• Search the exact error text.
• Check publication date and software version.
• For billing, accounts, and security, use the official page as the source.

SSRocket help pages cover common steps; for third-party product changes, official sources usually update faster.

• Search the exact error:copy the full message instead of searching “not working”.
• Add product and OS:for example, “Clash Verge Windows proxy not working”.
• Limit to an official site:use site:example.com to search one official website or docs site.
• Check dates:clients and AI tools change quickly, so prefer recent results.
• Verify official pages:for billing, accounts, security, and policies, do not rely only on forum replies.

Search results are not a support decision. For SSRocket account, order, subscription, or refund requests, use My Account or contact [email protected].

1. In My Account, confirm that the order succeeded and that the plan expiry changed.
2. Copy the current subscription link, not a link from an old email, screenshot, or chat.
3. Refresh the subscription inside the client and wait for nodes and expiry display to update.
4. If the old expiry still appears, remove the old profile and import the subscription again.
5. If you use multiple devices, refresh the subscription separately on each device.

If My Account shows that payment failed or the plan is not active, follow the checkout message first. If the order succeeded but the client never updates, contact [email protected].

1. Sign in to My Account or AI Hub and confirm that the account has usable AI credit.
2. Check the current model and package notes; different packages may show different models or credit rules.
3. Choose a model and start with a short prompt to confirm that responses work.
4. If you see insufficient credit, inactive package, or failed payment, return to orders and package status first.
5. Do not paste passwords, verification codes, full subscription links, or card numbers into chat.

AI Hub and proxy plans are separate services. Troubleshoot connection issues with the client guides; handle AI Hub credit, model, billing, and chat issues according to the AI Hub page and current Terms.

1. Check that the internet works before turning the proxy on.
2. Refresh the subscription in the app.
3. Try servers in two different regions.
4. Restart the app and close any other proxy or VPN app.
5. Try another Wi-Fi network or mobile data.

If you still need help, send support your device, OS, app name, exact error, and time. Do not send a password or full subscription link.

1. Pause downloads, cloud sync, and system updates.
2. Try a server near the website or service you are using.
3. Compare it with a server in another region.
4. Test once on Wi-Fi and once on mobile data.

If every server stays slow, send support your city, ISP, device, test time, and destination.

1. Copy the subscription link again from My Account.
2. Tap Refresh Subscription or Update Profile in the app.
3. If the list is still empty, remove the old profile and import it again.

You can send support an error screenshot, but hide the full subscription link.

1. Switch to another server and reconnect.
2. Make sure the app has VPN or system proxy permission.
3. Disconnect and confirm that the base internet connection works.
4. If only one site fails, try another browser or sign out and back in.

If it still fails, send support the URL and exact error.

Temporarily change the app from Rule mode to Global mode, then test the affected app again. If it works in Global mode, the rule set may not cover it. Update the client and subscription, retest, and then return to the recommended mode.

Most clients default to Rule mode, which routes China-bound traffic outside the proxy — the China route is not used even when connected. Switch to Global mode: in Shadowrocket set "Global Routing" to "Proxy"; in Clash-family clients switch the proxy mode to "Global". Then select a China node and connect. Switch back when you need overseas sites. This also applies to the China direction of Global Proxy Service Pro.

1. Choose a server in a region supported by that service.
2. Sign out of the destination account and sign in again.
3. For websites, clear that site cookies and retry.

If the message remains, the service may also check account country, payment country, or its own rules. A proxy cannot guarantee access past third-party account restrictions.

1. Disconnect: confirm a normal website loads.
2. Check the account: correct sign-in and active plan.
3. Refresh the subscription: confirm the server list updates.
4. Switch servers: test at least two regions.
5. Restart the client: close other proxy or VPN apps.
6. Change networks: compare Wi-Fi and mobile data.
7. Change destinations: see whether every site fails or only one.

If you need support, send city and ISP, OS, client name, server region, time, and exact error. Never send passwords, codes, or the full subscription link.

The latency number only shows how quickly a server responds. Slow video, pages, or calls can also come from server load, local Wi-Fi, ISP routes, background downloads, or the destination itself.

Compare servers properly

1. Pause downloads, cloud sync, and updates.
2. Use the same device and local network.
3. Test two or three different regions.
4. Compare with the site or app you actually need, not only a speed-test number.

If mobile data works but Wi-Fi is slow, check the local network. If only one server is slow, switch servers.

1. Confirm that the client is connected and that you selected a normal node, not a subscription-server info item.
2. Open a website that usually needs this route and confirm it loads.
3. Use the same browser to check the displayed network location and see whether it roughly matches the node.
4. Then test your real target app or website.

If the client says connected but the destination still fails, the cause may be rules, DNS, account region, cookies, or the third party's risk controls. Compare nodes and modes before reinstalling.

A node region describes the network route, not a guarantee that every app will classify the account as that region. Many services combine account country, payment profile, phone number, device location, app-store region, cookies, language, and historical sign-ins.

Check this first

1. Compare two US nodes.
2. Sign out of the target app and sign in again.
3. Clear the service cookies or app cache.
4. Confirm whether system location permission or app-store region affects the service.

SSRocket can provide the network direction, but it cannot change third-party account records or override a third party's region policy.

Apps like TikTok usually do not rely on a single IP rule. Besides network exit, they may consider SIM, device region, system language, app-store region, account profile, location permission, cookies, historical sign-ins, and content interactions.

Check in this order

1. Confirm that the current node and mode are actually active.
2. Turn off unnecessary location permission and restart the app.
3. Check system region, language, and app-store region.
4. If needed, test in a clean browser environment or after clearing cache.

Even with the right network direction, the third-party platform may apply its own controls. SSRocket does not promise that a third-party account or feed will switch to a specific region.

The same node can feel different for different users because the first part of the route is controlled by the local network. Home Wi-Fi interference, mobile signal, ISP gateway, device performance, background downloads, destination throttling, and peak hours all affect results.

How to compare

1. Compare two or three nodes on the same device and local network.
2. Test pages, video, and downloads, not only one speed number.
3. Pause system updates, cloud sync, and large downloads.
4. Retest once on Wi-Fi and once on mobile data.

If every node remains abnormal across networks, send support your city, ISP, device, client, test time, destination, and error details.

1. Refresh the subscription inside the client; reopening the app is not enough.
2. Return to My Account and confirm that the plan is active and that the link belongs to the current account.
3. If you just paid or renewed, refresh My Account and copy the subscription link again.
4. Remove the old client profile, then import the current subscription again.
5. Test on another local network, such as switching from office Wi-Fi to a mobile hotspot.

If the list remains empty, send support your account email, device OS, client name, import method, refresh time, and screenshots. Do not send the full subscription link.

1. Confirm that you selected a normal node, not a subscription note or expiry item.
2. Try two other nodes, then refresh the subscription and test again.
3. On desktop, confirm that system proxy or service mode is enabled; on mobile, confirm VPN permission.
4. Test both the browser and the target app to see whether everything fails or only one app fails.
5. Switch between Wi-Fi, mobile data, or a hotspot to rule out local network restrictions.

If only one website or app fails, the cause may be account region, cookies, DNS, risk controls, or that service's own limits. Send support the destination, node region, client, device OS, and exact error.

Do not use SSRocket for illegal activity, fraud, network attacks, spam, abusive scraping, malware, or infringement of others. Serious or repeated abuse may result in restriction or account closure.

Do not publish, resell, or share an account or subscription link with multiple people long-term. It can use up your device allowance and data, and exposes your connection profile. Choose a suitable plan or contact support if you need more devices.

We process information needed for registration, payment, subscription delivery, abuse prevention, and support. The Privacy Policy explains what is collected, why, and for how long. Do not send passwords, full subscription links, or payment codes to support.

Follow local laws, workplace or school network rules, and the terms of the websites and apps you use. A proxy changes the network connection; it does not grant third-party account eligibility or remove responsibility for your account and actions.

• Use different passwords for SSRocket and your email.
• Copy the subscription only from My Account; never post it publicly.
• Install clients only from sources in the setup guide.
• Keep the device and client updated.
• Hide card numbers, codes, and full subscription links when contacting support.

A proxy cannot stop phishing, malicious downloads, or account scams. Check sources before opening links, installing software, or entering passwords. See the Privacy Policy for the information SSRocket processes and retains.

For an individual first purchase of a proxy service, you may email [email protected] from the purchasing account within 7 days of purchase to submit a refund request. Review follows the policy shown at purchase, the current Terms, and payment-provider rules.

Include in the request

• Account email and order number.
• Payment time, payment channel, and necessary screenshots.
• The issue, device, client, node region, and exact error.

AI Hub subscriptions, group or business orders, account sharing or abuse, duplicate purchases, Terms violations, or requests outside the applicable scope are handled under the current Terms and may not follow the standard refund request path. Do not send full card numbers, verification codes, passwords, or full subscription links.