Have questions or suggestions? Send them anytime; human support handles requests during the hours below.
Use the chat widget at the bottom right for AI assistance. For human support, email [email protected].
Human support: Monday–Friday, 08:00–22:00 U.S. Eastern Time (ET, observing New York daylight saving time); closed Saturdays and SundaysEmail [email protected]. Human support hours are Monday–Friday, 08:00–22:00 U.S. Eastern Time (ET, observing New York daylight saving time); closed Saturdays and Sundays. You can email outside these hours; requests are handled during working hours.
[email protected]Refund eligibility and amount are calculated using the time the request is initiated. Requests submitted on weekends or outside working hours are not affected by the wait for manual processing. Manual refund processing takes place Monday–Friday, 08:00–22:00 U.S. Eastern Time (ET, observing New York daylight saving time); closed Saturdays and Sundays. Payment-provider arrival times are counted separately after the refund is issued.