Help Center
Find answers to common questions
Getting Started
Visit the registration page, enter your email and password to sign up. Then choose a plan that suits you.
After purchasing a plan, go to your Account to get your subscription link. We recommend Shadowrocket for iOS, v2rayNG for Android, and Clash for Windows/Mac. Import your subscription link into the client to get started.
SSRocket supports iOS, Android, Windows, and macOS.
Billing & Payments
We accept credit cards (Visa / MasterCard) and Alipay / WeChat Pay.
Yes. You can upgrade anytime from your account. Remaining days are prorated.
All plans come with a 7-day unconditional refund guarantee. Contact live chat or email support@ssrocket.com.
AI Tools
ChatCats is SSRocket's AI tools platform, giving you direct access to ChatGPT, Claude, Gemini and more — no separate overseas accounts needed.
Your quota resets automatically each month. Upgrade for more.
Troubleshooting
1. Try switching nodes. 2. Update your client. 3. Try a different protocol. 4. Contact support for dedicated nodes.
SSRocket enforces a strict zero-log policy.
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